Shopping Guide

1. Add products to your cart
Click the "Add to Cart" button of the product you want.
Click on the "Add to Cart" button.

2. Check your cart items
Click the "Proceed to Payment" button to proceed to checkout.
If you wish to continue shopping, please click on the "Continue Shopping" button.
Please note that we are not able to accept the delivery date and time. Please understand beforehand.

3. Logging in
If you are already a registered member, please enter your ID and password to log in.
If you are not yet a registered member, please enter your email address, name, shipping address, etc. and proceed to payment.

4. Delivery Method
If shipping costs are involved, you can select additional addresses, such as your parents' home or workplace, based on the address you have entered, in addition to the addresses you have registered in advance.

5. Select a payment method
Payment methods are as follows;

Credit Card
Apple Pay / Google Pay
Paypal
Amazon Pay
Convenience store payment (Only in Japan)
Smartphone payment (LINE Pay / Melpay / PayPay) (Only in Japan)
Bank transfer

You can choose from the following options.

6. Confirmation of order details and completion of procedures
Please check the contents of your order, and if everything is correct, click the "Confirm Order" button.

You can check your order history from the order confirmation email that will be automatically sent to the email address you registered and entered after placing your order.
You can also view your order history on My Page after you log in.
You can also view your order history on My Page after you log in. Orders placed before September 23, 2021 cannot be viewed.

Please note that we cannot accept any changes to your order (adding products or changing to another product) after your order has been confirmed. Please understand this beforehand.

If you wish to have your order cancelled, please place another order.
Please cancel your order and place another order if you wish.

Please unisize or check the size chart in the product description section.

About "unisize"

Please fill in the necessary information on the registration page, confirm the contents on the confirmation page, and click "Confirm Registration" to register as a member.
After registration is complete, your registration details will be sent to your registered e-mail address. Membership registration is free of charge, and no admission fee or annual fee is required.

If you would like to change your address, phone number, password, or any other information, please log in and go to "My Page" and click on "Change or Cancel Registered Information".

If you forgot your password when you registered as a member, you can reissue your password from the screen below.
Enter your registered e-mail address and temporary password and send it to us, and we will send you an e-mail with the URL of the page for changing your password.
Please access the URL and change your password.

If you wish to cancel your membership registration, please contact us separately.
*Please contact us if you wish to cancel your membership.
*If you have a current order, please complete the cancellation procedure after receiving the product.

「佐川急便」もしくは「ヤマト運輸」でのお届けとなります。
海外発送については「EMS」となります。

Area

《Shipping cost》*Tax included

Hokkaido

1,300 yen

Northeast Region

1,000 yen

Kanto Region

900 yen

Shinetsu Region

900 yen

Hokuriku Region

800 yen

Tokai Region

800 yen

Kansai Region

800 yen

Chugoku Region

800 yen

Shikoku Region

900 yen

Kyushu Region

900 yen

Okinawa

1,500 yen

*The shipping cost is for one delivery address.
*The shipping fee is for one delivery.
*The shipping cost is for one delivery.
*The shipping fee is free of charge if the product value is over 11,000 yen including tax.
*Please note that we currently do not ship outside of Japan.

Delivery time specification
・In the morning
・12:00 p.m. to 2:00 p.m.
・2:00 p.m. to 4:00 p.m.
・4:00 p.m. to 6:00 p.m.
・6:00 p.m. to 8:00 p.m.
・6:00 p.m. to 9:00 p.m.
・7:00 p.m. to 9:00 p.m.

You can specify the time of delivery from the above list.
If you have any questions, please do not hesitate to contact us.
Please understand.

If you do not specify a preferred delivery date, we will ship your order within 7 business days.
If you choose to pay by bank transfer, your order will be shipped after we confirm your payment.
In addition, please note that there may be a slight delay in shipping if we need to confirm the contents of your order.

If the product is returned due to a long absence or refusal to receive it without notice, or if the product is returned repeatedly for the customer's convenience, we may not be able to accept the order next time. Please understand.
*Please note that the products will be shipped per order. If you have any questions, please do not hesitate to contact us.
*If the address is unknown, the order will be automatically cancelled if you are absent for a long period of time or if the storage period at the shipping company has expired.
Please understand beforehand.

Please note that we do not ship to P.O. Boxes. Please note that we do not accept P.O. Boxes as shipping addresses.
We cannot ship to P.O. Boxes.

Sorry, This online store is for Japanese domestic market only. We cannot ship goods abroad.
TENG STORE does not ship directly outside of Japan.

After the item is shipped, we will inform you of your parcel inquiry number in the shipping email.

Sagawa Express: Parcel inquiry service
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Yamato Transport: Tracking
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

For confirmation, please have the "Inquiry slip number" written in the "Product shipment notification email" sent after the product is shipped ready and enter it.

We do not accept date and time specifications for pre-ordered items.

We do not offer special wrapping services.
Please understand that we do not offer special wrapping.

JCB / VISA / MASTER / AMEX / Diners

You can easily shop using the shipping address information (address book) and credit card information registered in your Apple ID / Google account.

*Apple Pay will not appear as a payment method in the following cases;
・If you are ordering from a device other than an iPhone or a browser other than Safari.
・If your iPhone or iOS version is not compatible with Apple Pay.
・If Apple Pay is not set in the Wallet of the customer's iPhone.
・If your iPhone or iOS version does not support Apple Pay.
*For more information about Apple Pay, please visit Apple's website.

*Google Pay will not appear as a payment method in the following cases;
・If you are ordering from a browser other than Chrome.
・If your OS version is not compatible with Google Pay.
・If the customer has not set up Google Pay.
*For more information about Google Pay, please visit Google's website.

PayPal is a payment service that is used worldwide. If you have an account with a megabank, you can also make a bank withdrawal by registering your account information to your PayPal account in advance.

For more information on supported credit cards and banks, please check the PayPal site.

You can easily shop using the shipping address information (address book) and credit card information registered on amazon.co.jp.
Simply click the "Pay with Amazon Account" button, log in with your registered e-mail address and password, and select your shipping address and credit card information.

For more information, please visit the Amazon Pay site.

Payment can be made at the following convenience stores
Seven-Eleven, FamilyMart, Mini-Stop, Daily Yamazaki, Lawson, Seicomart

Convenience store payment is a payment method where you pay at the convenience store based on the payment number and phone number issued by e-mail after the payment is completed.
Please present either the payment number or payment slip issued by e-mail, or the payment slip issued by a special terminal at the convenience store to the cashier for payment.

*The payment at the convenience store is not a "deferred payment". The product will be shipped as soon as the payment is confirmed.
*The deadline for payment is 10 days from the day after the order is placed.
*If you have any questions, please feel free to contact us.
*If you have any questions, please feel free to contact us.
*If you have any questions, please contact us. For more details, please check the email sent after the payment is completed.

*This is a Japan-only payment method.

Smartphone payment is an electronic payment service that allows you to make payments using QR codes or special applications on your smartphone (smart phone).
We provide the following payment methods.

LINE Pay
PayPay
Melpay

Please make your payment within 7 days after receiving the order acceptance e-mail.
Please note that your order will be automatically cancelled if we are unable to confirm your payment for more than 7 days.
The product will be shipped after the payment is confirmed.
Bank transfer fees are the responsibility of the customer.

Please note that we cannot accept cancellations or changes to products that have already been ordered (product additions or changes to other products).
Please be sure to confirm that the size, color, price, quantity, and other details of your order are correct before completing your order.

If the product you receive is damaged or stained, please contact us by e-mail or phone within 7 days of delivery. We will contact you with the return address and instructions on how to return or exchange the item.
Please note that we do not accept returns or refunds for items that are not defective, such as a different image.
Size exchange is accepted only if the item is judged to be "unused" according to our standards.

Please allow up to 7 days after delivery.

We accept returns and exchanges only in the case of defective products and wrong items. (Please note that we do not accept cancellations as a rule.)
(Please note that cancellations are not accepted as a general rule. Please understand that some items cannot be returned or exchanged.

*For example;
　Items that have been returned for more than one week after arrival.
　New items that have been opened.
　New items that have been worn or used.
　Items that are in a different condition than before shipping.
　SALE priced items
　The customer is responsible for all shipping and handling charges for returns and exchanges at the customer's convenience.

In the case of returns due to product defects or discrepancies in content, we will bear the cost. In the case of returns due to customer's convenience, the customer will be responsible for the cost.

In the case of credit card payment, we will cancel the payment or change the payment amount to the credit card company.
In the case of a credit card payment, we will cancel the payment or change the amount of the payment to the credit card company. In the case of a debit from the credit card company, the refund may be "refunded in the month following the month of the debit or in the month following the month of the debit.


If you are returning an item, shipping and handling charges are not refundable.


In the case of payment by bank transfer, we will transfer the money to your designated bank account.
Please contact us to inform us of your refund address and send the product back to the designated address, and we will refund you within 5 to 7 days after receiving the product. （We will refund your money within 5 to 7 days after we receive your order (except during the year-end and New Year holidays when banks are closed).

In the event that an order cannot be delivered due to refusal of receipt or prolonged absence without notice of cancellation, etc., we will process a refund after deducting the following fees charged for delivery.
In the event that an item is returned to us due to refusal to receive it without a valid reason, or due to the expiration of the storage period at the shipping company, we will charge the following fees

・Round-trip shipping fee
・Returned goods administration fee
・Any other actual costs incurred in shipping.

Please note that the above fees will be deducted from the refund.
Please note that we may refuse orders from customers who repeatedly commit the above acts.