Frequently Asked Questions – Plus size/big size men’s fashion online store

You can register for free.

Click here to register as a new member

You can change your registration details from My Page.

My page is here

If you have forgotten your password, you will need to reset it.
Please reset your password using "Forgot your password?" on the login page.

Click here to reset your password

Please contact us using the "Contact Us" button on the bottom left.

Click here to contact us

Registration can be done from the bottom of the page. To stop the newsletter, please contact us from the bottom of the email magazine, or from the "Contact Us" button on the bottom left.

Click here to contact us

Please check that the email address you entered is correct.
Depending on your email software, it may be recognized as spam.
Please check your spam folder.
In addition, if you have set filters such as "URL link restrictions" or "domain authentication restrictions (rejection of emails other than mobile addresses)," please remove them or set them so that you can receive "info@drawin.jp."

Once your order has been confirmed, we cannot accept changes to your order (addition of products, changes to other products), or changes to your payment method. Thank you for your understanding.

Due to our system, products will be shipped for each order and cannot be shipped in bulk. If you wish, please cancel your order and place a new order.

We are unable to accept specific dates and times for reserved items. For products that can be ordered together, the "Delivery date of the reserved product" will apply.

We do not accept special wrapping. Thank you for your understanding.

We cannot accept cancellations or changes to the product (addition of a product or changing to a different product) once the order has been completed.
Before completing your order, please be sure to check that your order details such as size, color, price, quantity, etc. are correct.

We only accept returns and exchanges in the case of defective items or incorrect items.
We do not accept returns or refunds for items other than defective items such as differences in images.
We will only accept size exchanges if the item can be determined to be "unused" according to our standards.

Please contact our inquiry desk within 7 days of receiving the product.

If the return is due to an error on our part, such as a defective product or the wrong item, we will pay the shipping costs.

We do not accept orders by phone or fax.

We apologize for any inconvenience caused. We will respond as soon as possible, so please let us know the details of the product by clicking the "Contact Us" button on the bottom left.

Click here to contact us

We apologize for any inconvenience caused. We will respond as soon as possible, so please let us know the details of the product by clicking the "Contact Us" button on the bottom left.

Click here to contact us

It will be delivered by "Sagawa Express" or "Yamato Transport".

Please check "Delivery/Shipping Charges" in the User's Guide.

Click here for usage guide

If you receive a defective product or a product different from the one you ordered, we will cover the shipping costs associated with returning the product for a return or exchange due to our circumstances.
Please note that the shipping charges associated with returning a product due to customer reasons such as "different from the image" or other reasons for "return/exchange" will be borne by the customer.

If we do not receive any notification of cancellation after placing your order, refuse to receive the product, or are unable to deliver the product due to long-term absence, we will charge you the round-trip shipping fee and return handling fee.
Our store will charge the following charges if the product is returned to us due to refusal of delivery without justifiable reason, expiration of the transportation company's storage period, etc.

・Round-trip shipping fee
・Return handling fee
・Other actual shipping charges

For those who purchased by credit card or Amazon Pay, the above amount will be deducted from your refund.
Please note that we may refuse orders from customers who engage in the above behavior.
Additionally, if we determine that the behavior is malicious, such as repeating a nuisance, we may consider taking legal action.

Please note that once payment is confirmed, changes cannot be made.

Please check "Delivery/Shipping Charges" in the User's Guide.

Click here for usage guide

Delivery to some cross-border areas is possible.
We cannot specify a PO box as the delivery address.
Please note that orders placed outside of our shipping area will be canceled after we contact you via email.

Delivery to some cross-border areas is possible. We cannot specify a PO box as the delivery address. Please note that orders placed outside of our shipping area will be canceled after we contact you via email.

You can use the delivery note that comes with the product as your receipt.

Please note that once payment is confirmed, changes cannot be made.

We do not accept reservations for products.

When you add an item to your cart, inventory is not guaranteed. Stock is guaranteed at the time of order confirmation.
Therefore, the items you have added to your cart may have been purchased by another customer before you press the order confirmation button and complete your order.