User Guide – Men’s fashion mail order for plus and big sizes

1. Add the product to the cart
of the product you want
Please press the "Add to Cart" button.

2. Check the contents of your cart
Click the "Proceed to Payment" button to proceed to the checkout.
If you wish to continue shopping, please press the "Continue Shopping" button.
We cannot accept requests for delivery dates and times. Thank you for your understanding.

3. Log in
If you have already registered as a member, please enter your ID and password to log in.
If you have not yet registered as a member, please enter your email address, name, shipping address, etc., and proceed to payment.

4.Shipping method
If shipping charges apply, you can select additional addresses such as your parents' home or workplace based on the address you entered in addition to the address you have registered in advance.

5.Select your payment method
The payment method is

・Credit card
・Apple Pay / Google Pay
・Bank transfer

You can choose from.

6. Confirm order details and complete procedure
Please check your order details and press the "Order Confirmation" button if they are correct.

You can check the order confirmation email that is automatically sent to the email address you registered and entered after placing your order.
You can also view your order history on My Page after logging in.
*Items dated before September 23, 2021 cannot be referenced.

We cannot accept changes to your order (addition of products or changing to a different product) after your order has been confirmed. Thank you for your understanding.

Due to our system, products will be shipped for each order and cannot be shipped in bulk.
If you wish to do so, please cancel your order and place a new order.

Please check the size chart in the product description section.

You can register as a member by entering the necessary information on the member registration screen, checking the contents on the confirmation screen, and clicking [Confirm registration].
After registration is completed, registration details will be sent to the registered email address. Membership registration is free and there are no joining fees or annual fees.

If you wish to change customer information such as address, telephone number, password, etc., please log in and select "Change/Cancel Registration Details" on "My Page".

If you have forgotten your password when registering as a member, you can reissue your password from the screen below.
When you enter and submit your registered email address and temporary password, we will send you an email containing the URL of the password change page.
Please access the URL listed and change your password.

If you wish to cancel your membership registration, please contact us separately.
*After cancellation, you will not be able to check your order history.
*If you currently have a product on order, please complete the cancellation procedure after receiving the product.

It will be delivered by "Sagawa Express" or "Yamato Transport".
For overseas shipping, we use EMS.

region

《Shipping》※Tax included

Hokkaido

1,300 yen

Tohoku region

1,000 yen

Kanto region

900 yen

Shinetsu region

900 yen

Hokuriku region

800 yen

Tokai region

800 yen

Kansai region

800 yen

Chugoku region

800 yen

Shikoku region

900 yen

Kyushu region

900 yen

Okinawa

1,500 yen

*Shipping charges are for one delivery destination.
*Additional shipping charges may apply to remote islands and some areas.
*Shipping to Okinawa will be via Yu-Pack.
*Free shipping for orders over 11,000 yen including tax per destination.
*Shipping outside of Japan will be by EMS.

Specify delivery time
・Morning
・12:00-14:00
・14:00-16:00
・16:00-18:00
・18:00-20:00
・18:00-21:00
・19:00-21:00

You can specify the delivery time from the options above.
*Delivery time specification may not be available in some areas.
Thank you for your understanding.

If you do not specify a desired delivery date, we will ship the item within 7 business days.
For customers who wish to pay by bank transfer, the item will be shipped after payment is confirmed.
Please also note that if we need to confirm the details of your order, there may be a slight delay in shipping.

If the product is returned to you due to long-term absence or refusal to receive the product without contacting us, or if you repeatedly return the product due to customer reasons, we may not be able to accept your next order. Thank you for your understanding.
*Products will be shipped for each order. Orders received separately will be shipped separately and cannot be shipped together.
*If the address is unknown, you are absent for a long period of time, or the shipping company's storage period has passed, your order will be automatically canceled.
Thank you for your understanding.

Delivery is possible within Japan and some cross-border areas.
We cannot specify a PO box as the delivery address.
Please note that orders placed outside of our shipping area will be canceled after we contact you via email.

After the product is shipped, we will notify you of the package inquiry number via shipping email.

Sagawa Express: Baggage inquiry service
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Yamato Transport: Tracking
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

When confirming your order, please have the "Inquiry slip number" provided in the "Product Shipping Notification Email" sent to you after the product is shipped ready and enter it.

We are unable to accept specific dates and times for reserved items.

Our store does not accept special wrapping.
Thank you for your understanding.

JCB/ VISA / MASTER / American Express / Diners

You can easily shop using the shipping information (address book) and credit card information registered in your Apple ID/Google account.

*Apple Pay will not be displayed as a payment method in the following cases:
・If ordering from a device other than iPhone or a browser other than Safari
・If your iPhone or iOS version is not eligible for Apple Pay
・If Apple Pay is not set up in the customer's iPhone wallet
*For details about Apple Pay and Wallet,Apple's websitePlease check at

*Google Pay will not be displayed as a payment method in the following cases.
・If ordering from a browser other than Chrome
・If your OS version is not eligible for Google Pay
・If the customer has not set up Google Pay
*For details about Google Pay,Google websitePlease check at

Please make the payment within 7 days after receiving the order confirmation email.
Please note that if payment cannot be confirmed for more than 7 days, the reservation will be automatically cancelled.
The product will be shipped after payment is confirmed.
Transfer fees will be borne by the customer.

We cannot accept cancellations or changes to the product (addition of a product or changing to a different product) once the order has been completed.
Before completing your order, please be sure to check that your order details such as size, color, price, quantity, etc. are correct.

If the delivered product is damaged or soiled, please contact us by email or phone within 7 days after delivery. We will contact you with the return address and return/exchange instructions.
We do not accept returns or refunds for items other than defective items such as differences in images.
We will only accept size exchanges if the item can be determined to be "unused" according to our standards.

We will accept returns within 7 days after receiving the product.

We only accept returns and exchanges in the case of defective items or incorrect items. (Please note that as a general rule, we do not accept cancellations.)
We apologize for the inconvenience, but some items cannot be returned or exchanged. Thank you for your understanding.

*An example
・If one week has passed since the product arrived
・New opened item
・New, worn/used items
・Items that are in a different condition than before shipping
・Products with SALE price
・Shipping costs and handling fees for returns and exchanges due to the customer's convenience will be borne by the customer.

In the case of a return due to product defects or discrepancies, our store will bear the cost. If the return is due to the customer's convenience, the customer will be responsible for the cost.

For credit card payments, contact the card company to cancel the payment or change the payment amount.
If your credit card company debits your card, your refund may be refunded the month after the month of debit or the month after next.


[Note] If you return the product, shipping charges and various payment fees will not be refunded.


If paying by bank transfer, the amount will be transferred to your designated bank account.
After contacting us with the refund address, please return the product to the specified return address, and we will issue a refund within 5 to 7 days after receiving the product. (Excluding periods when banks are closed for long periods such as year-end and New Year holidays)

If we do not receive any notification of cancellation after placing your order, refuse to receive the item, or are unable to deliver the item due to long-term absence, we will deduct the shipping fees listed below and process your refund.
Our store will charge the following charges if the product is returned to us due to refusal of delivery without justifiable reason, expiration of the transportation company's storage period, etc.

・Round-trip shipping fee
・Return handling fee
・Other actual shipping charges

Please note that the above amount will be deducted from your refund.
Please note that we may refuse orders from customers who repeatedly engage in the above behavior.